Uncategorized Why is the Turnover Rate High for Hotel Staff? Analyzing the Structure of “Irregular 24-Hour Shifts,” “High-Level Customer Sensitivity,” and “Low Wages”
Hotel staff face one of the highest turnover rates within the Accommodation and Food Service sector. This is driven by irregular night shifts and long hours resulting from the hotel's 24/7 operation, combined with the burden of high-level hospitality (emotional labor) required to deliver a superior customer experience.This article provides a detailed explanation of the factors leading to high turnover in this industry, examining them from four perspectives: working conditions, compensation/benefits, workload, and career development.