Uncategorized Why is the Turnover Rate High for Travel Agency Staff? Analyzing the Structure of “Economic Volatility,” “High Workload from Low Margins,” and “Weekend Clientele”
While providing the opportunity for dreams and enjoyment, the travel agency profession has one of the highest turnover rates. The main factors are the instability of revenue heavily influenced by travel demand and the economy, the heavy workload associated with time-consuming customer correspondence and booking processes, and the mental pressure from sales quotas. Furthermore, working hours align with customer holidays and the industry's characteristic low-margin, high-volume structure create a harsh work environment.This article provides a detailed explanation of the factors leading to the high turnover rate in this profession, examining them from four perspectives: working conditions, compensation/benefits, workload, and career development.